Nadine Gems

Shipping Policy

www.NadineGems.com

Last updated: 2/11/2025

1. Order Processing

All Nadine Gems orders are processed within 1–3 business days after you receive your order confirmation email.
We do not ship or deliver orders on weekends or public holidays.

If we experience a high volume of orders or courier delays, shipping may take a little longer. In such cases, we’ll contact you by email or WhatsApp to keep you updated.

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2. Shipping Rates & Delivery Estimates

We currently ship across Egypt and offer international shipping to selected countries.

Destination	Estimated Delivery Time	Shipping Fee
Cairo & Giza	1–3 business days	99 EGP
Other Egyptian Governorates	2–5 business days	199 EGP
International Orders	7–14 business days	Contact us

Delivery times may vary depending on your location and courier conditions.

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3. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email or message with your tracking details (if available).
You can use this number to track your shipment directly through the courier’s website or by contacting us.

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4. Customs, Duties & Taxes (For International Orders)

Nadine Gems is not responsible for any customs fees, import duties, or taxes applied to international shipments.
All fees imposed during or after shipping are the customer’s responsibility.

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5. Damaged or Lost Packages

Nadine Gems is not liable for any products damaged or lost during shipping.
If you receive your order damaged, please contact the courier immediately and notify us at 01555932726 so we can help resolve the issue.
Please keep all packaging materials and the product until your claim is processed.

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6. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please reach us at:

info@nadinegems.com
01555932726

📍 Cairo, Egypt